If something has gone wrong, tell us and we will put it right where we can. Raise a complaint by emailing hello@9rok.com, calling 0333 050 0953, or writing to 9ROK Limited, Thornloe, Albert Road, Oban, PA34 5EJ.
We will acknowledge your complaint within 3 business days, investigate it, and send you a final response within 8 weeks at the latest. In practice we aim to resolve most matters within days, and because you deal directly with the principals of the firm, your complaint is handled by the people accountable for the answer.
9ROK arranges unregulated business and investment finance and is not authorised or regulated by the Financial Conduct Authority, so complaints about our broking service do not generally fall within the Financial Ombudsman Service's remit. If your complaint concerns a lender rather than us, we will point you to that lender's complaints process, and many lenders are FCA-authorised with FOS access. Nothing in this procedure affects your legal rights.
Last updated: 22 July 2026.